Case Study

Digital Systems for a Hospitality Group

Delivered

Over the course of one client relationship, we designed and built three systems for a hospitality group. Each addressed a different operational need — seasonal reservations, event ticketing and multi-property reporting.

They are presented together because they belong to one client rather than three. Read in sequence they show how the work moved outward: from a single seasonal process, to venue-wide event operations, to group-level reporting.

Seasonal Hospitality Booking Portal

The challenge

Reservation coordination during the peak holiday season was manual. It produced scheduling conflicts, inconsistent responses to guests, and limited visibility into real-time booking status across the team.

What we built

A custom seasonal booking portal with real-time availability, integrated payment processing, and automated confirmation workflows for both guests and internal staff.

Diagram: a guest enquiry passes through real-time availability and payment processing to an automated confirmation, with booking status visible to staff.Guest enquiryAvailabilitychecked in real timePaymentprocessedConfirmationsent automaticallyBooking statusvisible to staff

Key capabilities

  • Real-time availability
  • Payment processing
  • Automated guest confirmation

Outcome

Manual booking coordination was reduced. Management gained real-time visibility into reservation status, and staff were able to direct attention to guest experience rather than administrative processing.

Venue Event Ticketing System

The challenge

Ticketing was paper-based. The team had no reliable sales data, gate entry verification was slow, and attendance tracking was inconsistent through the course of an event.

What we built

A digital ticketing platform for a venue running multiple events, with QR code generation, mobile scanning at the gate, real-time capacity monitoring, and a live sales reporting dashboard for management.

Diagram: a ticket is issued with a QR code, scanned at the gate from a mobile device, and counted against live capacity and sales reporting.Ticket solddynamic pricingQR issuedGate scanmobile deviceAdmittedLive capacity and sales reporting

Key capabilities

  • Dynamic pricing
  • QR ticketing
  • Mobile gate scanning
  • Revenue analytics

Outcome

Gate verification became faster and attendance tracking more accurate. Management had access to live sales data throughout an event, improving internal coordination.

Multi-Property Hotel Performance Dashboard

What we built

An executive business intelligence dashboard built on Power BI, giving hospitality leadership visibility into occupancy, revenue and operational KPIs across several properties.

Diagram: operational data from several properties feeds a Power BI model, presented to leadership as occupancy, revenue and operational indicators.Property dataProperty dataProperty dataPower BI modelOccupancyRevenueOperational indicators

Key capabilities

  • Occupancy tracking
  • Revenue reporting
  • Real-time operational KPIs

This is an internal management tool rather than a guest-facing system. It reports on the operation the other two systems help run.

How it was built

The performance dashboard is built on Power BI. Implementation details of the booking and ticketing systems are not published.

Related work

TravelTravel Operations & Invoicing PlatformA unified platform replacing disconnected spreadsheets — booking management, invoicing and receipts, an itinerary builder, and a client self-service portal.Event WebsiteInternational Beauty Summit — Event WebsiteA multi-page event website covering competition programmes, sponsorship and vendor information, with a live countdown, an AI site assistant and enquiry delivery.

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